Cannot Update Trend Micro When Mute Mode is ON

Getting an error when updating Trend Micro Security because Mute Mode is on? Follow these steps to fix it.

Why This Happens

Some Trend Micro components stopped working.

How to Fix It

1. Restart Trend Micro Components:
   1. Press the Windows ⊞ and R keys to open the Run window.
   2. Type supporttool.exe and click OK.
   3. Click Yes if a prompt appears.
   4. The Trend Micro Diagnostic Toolkit will open. Click the (C) Uninstall tab.
   5. Click 5. Stop all parts.
   6. Wait 10 seconds or until the Trend Micro icon disappears.
   7. Click 4. Start all parts.
   8. Try updating Trend Micro Security again.
2. Turn Off Mute Mode:
   1. Open Trend Micro and click the Device tab.
   2. Click Configure next to Mute Mode. If a page appears, click OK.
   3. Click the switch to turn off Mute Mode.
   4. Click OK to save changes.
   5. Try updating Trend Micro Security again.