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Auto-renew makes life easier by keeping your protection active without interruptions, so you don’t have to worry about renewal dates, missed payments, or sudden security gaps. If you want to stop the automatic renewal of your Trend Micro subscription, follow these easy steps.

1. Log in to TrendLife Account
   Go to https://account.trendlife.com and sign in with your registered email and password.
2. Click Manage Subscription
   Find the subscription (Serial Number) you want to cancel auto-renewal for, then click Manage Subscription next to it. If you cannot see the Manage Subscription button or if the button is not working, please contact support for assistance.
3. Select Cancel Subscription
   This will trigger a pop-up that explains what to expect when cancelling auto-renewal.
4. Click Continue
   Proceed with the cancellation process.
5. Fill Out the Feedback Form
   Let us know why you're cancelling by answering a short form, then click Submit.
6. Select Your Preferred Option
   After submitting, you can either select Stay Subscribed or click Stop Auto Renew to manually renew in the future.

To activate your Trend Micro product for the first time, follow these steps:

1. Visit the Activation Portal.
2. Click the Get Started button.
3. Create a TrendLife Account using your email address or phone number.
4. Provide a secure password, then click Next.
5. Enter your first and last name to complete your profile, then click Next.
6. Enter your activation code, agree to the Trend Micro License Agreement, and click Next.

If you have a new activation key, here’s how to use it:

1. Go to the Activation Portal.
2. Click the Get Started button.
3. Below the Next button, click Sign In.
4. Sign in with your email address or phone number, then click Next.
5. Enter your password, then click Next.
6. Provide your new activation code, agree to the Trend Micro License Agreement, and click Next.

If you've made an online purchase and want to request a refund, follow these steps:

1. Go to the Trend Micro's Refund Request Page.
2. Choose Refund a recent ONLINE purchase under I need help with*.
3. Select the product you want to refund and state your reason.
4. Provide your details.
5. Click Submit Request.

Note: Kindly wait for the refund confirmation email that will be sent to your email address, and the refund will be processed within 5-7 business days.

If you purchased your subscription directly from a retail store, visit the store with your proof of purchase and request a refund.

For in-app and Best Buy transactions, check out the links below for instructions:

• How to Refund Trend Micro In-App Purchases
• How to Refund Trend Micro Purchased from Best Buy

If you have an activation code, you can manually renew your subscription by following the steps below to complete the process.

🔔 Heads Up: After clicking the Proceed with Renewal button, you'll be redirected to the Checkout page.

1. Review Available Offers — Browse the renewal and upgrade deals available for your subscription and select the one that best fits your needs.
2. Enter Your Email Address — Enter the email address associated with your TrendLife Account. Make sure it's correct — your renewal confirmation will be sent here.
3. Choose Your Payment Method — Select your preferred payment option:
   • Credit/Debit card
   • PayPal
   • Google Pay
4. Complete Your Payment — Follow the steps based on your chosen payment method:
   • Credit/Debit Card: Fill in your payment details, ensuring all fields are completed. Check the box confirming you agree to the terms and charges, then click Next to proceed.
   • PayPal: Click the PayPal button. A new window will open where you can log in to your PayPal account and complete your payment.
   • Google Pay: Click the GPay button. A new window will open — fill in the required details and click Save Card to complete your payment.
5. Follow the Remaining Prompts — Complete any additional on-screen steps to finalize your renewal.
6. 🎉 You're All Set! — Once your renewal is complete, a confirmation email will be sent to your registered email address.

Keep your Trend Micro subscription active by ensuring your credit card or payment details, including the expiry date, are up-to-date. Follow these steps to update your information:

1. Log In to Your TrendLife Account:
   Visit https://account.trendlife.com/ and sign in with your email address and password.
2. Find Your Subscription:
   Under Licenses tab, look for your active subscription and click on the Manage Subscription button.
3. Go to Change Credit Card Details:
   Click Change Credit Card Details, then you will be redirected to a different page where you can update and change your billing information.
4. Update Your New Details:
   Enter your new payment method and update any necessary billing information.
   Click the Update Billing Information button to save your changes.
   Once completed, you will see a confirmation message:
   "Successfully updated your account's billing information."
   NOTE: Please wait up to 48 hours for the new credit card details to be updated.