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You encounter this error message while installing Trend Micro Antivirus on Mac:

"Unable to Install Trend Micro Antivirus."

Why Did This Happen?

  • There is another security software installed in your Mac. Having two or more of them running at the same time can slow down system performance and can cause unexpected system errors.
  • Your macOS version is no longer compatible with the latest Trend Micro Antivirus installer.

What Should I Do Next?

  • If the installer detected a conflicting software, remove the detected program:
    1. Open Spotlight, type Application, then press RETURN.
    2. Look for the programs mentioned, then drag and drop them into the Trash.
    3. Type your administrator password on the field provided, then click OK.
    4. Try to install the program again.
  • If the installer detected your macOS is in version Mojave 10.14 and older, it means you can no longer install Trend Micro Antivirus on your Mac. We recommend upgrading your Mac to its latest version so you can experience the full features of Antivirus for Mac.

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