Error 94010006 Unable to Continue When Using Password Manager

You see this error while signing in to Password Manager:

"Unable to Continue - error #94010006"

Other error codes you may also see are:

• 94000001
• 94000002
• 94000003
• 94000010
• 94010001
• 94010002

Why Did This Happen?

This error appears when you fail to create a Vault Password.

What Should I Do Next?

Create a New Vault Password:

1. Open Google Chrome.
2. Go to Google Chrome Menu > More tools > Clear browsing data....
3. Click Clear data.

   

4. Restart Google Chrome.
5. Create a Vault Password again.

   If issue recurs, check if the Vault Password is created in the Password Manager Web Portal:

   1. Go to the Password Manager web portal.
   2. Sign in using your Trend Micro Account.
   3. Create a Vault Password when asked.
   4. Restart Google Chrome again.
   5. Open the Trend Micro Security again and sign in to Password Manager.