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Data collected from Mobile App

HKBN Home Guard v1.0 includes the following modules which, when enabled, will cause the corresponding data to be transmitted from the Mobile App to Trend Micro.

Each of these modules can be disabled as shown below:

Send Troubleshooting Logs

DESCRIPTION

Troubleshooting logs help Trend Micro investigate issues in the product.
DATA COLLECTED

Management App Logs
Management Mobile App Information
FEATURE LOCATION

Settings > Send Troubleshooting Logs
FEATURE SETTINGS User manually triggers action from Settings > Send Troubleshooting Logs

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Member Profile and Device Profile

DESCRIPTION

Member Profile and Device Profile information helps with customer administration of managed devices.
DATA COLLECTED

User-typed member name
User-uploaded image
User-changed device information (brand, model, name, type)
FEATURE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please do not use this feature.
FEATURE SETTINGS

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Integrated Modules from Third-party Service Provider:

DESCRIPTION

Trend Micro uses this information for troubleshooting.
DATA COLLECTED

Crash Reports and Management Mobile App data, including:

  • App launch & crash times
  • App package name & version
  • OS name & version
  • Device model & CPU
  • Battery level
  • RAM
  • Disk space
  • Plain-text class name
  • Exception cause
FEATURE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please uninstall the application from your device.
FEATURE SETTINGS

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You may optionally help improve HKBN HomeGuard by enabling the following functions to collect system information, product information, and user behaviors inside the app.

Integrated Modules from Third-party Service Provider:

DESCRIPTION

Trend Micro collects this data in order to provide better customer service.
DATA COLLECTED

Management App Interactions, including:

  • Pages viewed
  • Items tapped (buttons, menus, dialogs, etc.)
  • Notifications tapped
  • Pairing time
  • Pairing type (LAN or Cloud pairing)
FEATURE LOCATION

Settings
FEATURE SETTINGS Settings > Help Improve This App

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Data collected from HKBN Gateway

HKBN Home Guard v1.0 includes the following modules which, when enabled, will cause the corresponding data to be transmitted from the HKBN Gateway to Trend Micro.

Each of these modules can be disabled as shown below:

Web Threat Protection

DESCRIPTION

Disabling Web Threat Protection prevents this data from being sent to Trend Micro, but disabling this setting will greatly impact the ability to detect C&C and malicious activities.
DATA COLLECTED

Hashed Mac address
IP address
URL
Filename/path
Hostname
Suspicious executables and partial file content
FEATURE LOCATION

Settings > Web Threat Protection
FEATURE SETTINGS Settings > Web Threat Protection
  • Dangerous Websites Blocked
  • Dangerous Files Blocked

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Network Security

DESCRIPTION

Disabling Network Security prevents this data from being sent to Trend Micro, but will greatly impact the ability to detect network attacks.
DATA COLLECTED

IP address
Ports
Protocols
FEATURE LOCATION

Settings > Network Security
FEATURE SETTINGS Settings > Network Security
  • Network Protection
  • Internal Attack Blocking

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Remote Access Protection

DESCRIPTION

Remote Access Protection prevents attackers remotely connecting to devices.
DATA COLLECTED

IP address
Ports
Protocols
FEATURE LOCATION

Settings > Remote Access Protection
FEATURE SETTINGS Settings > Remote Access Protection
  • Block Remote Access

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Send Troubleshooting Logs

DESCRIPTION

Troubleshooting logs help Trend Micro investigate issues in the product.
DATA COLLECTED

Station Logs
Network Packets
FEATURE LOCATION

Settings > Send Troubleshooting Logs
FEATURE SETTINGS User manually triggers action from Settings:
Settings > Send Troubleshooting Logs

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Device Recognition

DESCRIPTION

Device Recognition provides network visibility.

We collect a deviceā€™s default password only when the login credentials of the administrative FEATURE of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the deviceā€™s password.

Trend Micro may use the collected information for product/service enhancement, and may conduct a statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app.
DATA COLLECTED

Router and Device IP Addresses
MAC addresses
Ports
Protocols
Hostnames
Brand
Model
Manufacturer
Platform
OS Version
Firmware Information
Online/Offline Status
UPnP data
WSDD data
MDNS data
HTTP method
HTTP User Agent information
HTTP TTL
Default device password
Device homepage data
Router CPU information
Router memory information
Router firmware version
Router first boot time
Router open ports and the corresponding services
Router network interfacesā€™ name
Router network interfacesā€™ mac addresses
Router network interfacesā€™ IP address
Router total uploaded and download bytes
DHCP fingerprints
FEATURE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please disconnect the device from the network.
FEATURE SETTINGS

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Security Check

DESCRIPTION

Security Check identifies known device vulnerabilities.

We collect a deviceā€™s default password only when the login credentials of the administrative FEATURE of home network devices, such as IP cameras, match our weak password list. Any default password that is determined to be weak is sent to Trend Micro and a notification is sent through the app to notify the user to change the deviceā€™s password.

Trend Micro may use the collected information for product/service enhancement, and may conduct statistical analysis for marketing purposes. In addition, we may use the collected data to send useful information via Email or the app.
DATA COLLECTED

LAN IP addresses
Public Router IP address to Client
MAC addresses
Ports
Protocols
Hostnames
OS Version
Firmware Information
CVE Number Vulnerability detection request/response data
Default Device Password
FEATURE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please disconnect the device from the network.
FEATURE SETTINGS

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Network Usage Report

DESCRIPTION

Network Usage Report lists the network usage of devices.
DATA COLLECTED

App ID
Uploaded Bytes
Downloaded Bytes
Usage Time
Hashed Mac address
FEATURE LOCATION

This feature cannot be disabled.

If you do not want this data to be collected, please disconnect the device from the network.
FEATURE SETTINGS

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Keywords: HKBN HomeGuard
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