You see this error message on your mobile device:
"Remote Access Connection Software blocked"
Why did this happen?
Trend Micro Home Network Security blocked a Remote Access Connection Software to avoid a Suspected Technical Support Scam.
What is a Suspected Technical Support Scam?
A Suspected Technical Support Scam refers to the act of a third party (usually unaffiliated with a software vendor) who may attempt to take advantage of an unsuspecting user's concerns about malware, virus infections and other online threats in order to make money. The most common way that these scammers try to lure their victims is by making unsolicited phone calls or with false advertisements to gain control of one's computer. In many cases, the third party may misrepresent themselves or their company by claiming to be the original software vendor or an official support agent or representative.
How do I allow a Remote Connection Software for my device?
Allow a Remote Connection Software ONLY if you are sure that it is from a legitimate technical support company.
- Open the Home Network Security app on your mobile device.
- Tap the Menu icon you see on the upper left, then tap Settings.
- Under NETWORK AND SECURITY, select Access Control, then choose Remote Access Protection.
- Tap Approved List.
- Tap Add Program.
- Select a program from the list.
- Tap the + icon next to the device you want to provide remote access permission.
- Tap Done to save the changes.