You've encountered the following error message while installing Trend Micro on your Windows computer:
"Installation Incomplete. Error code #0, 2023, 0x00000000"
Why Did This Happen?
The installer cannot remove old Trend Micro files or there may be potentially unwanted applications on your computer.
What Should I Do Next?
Follow these simple steps to fix the issue:
- Log onto your computer using an account with administrator privileges.
- Remove potentially unwanted applications.
- Download and install the Trend Micro Remnant File Remover Tool to delete old Trend Micro files.
- After restarting, run the installer again.
