If you've recently installed Trend Micro ID Protection and some websites aren't loading properly, this guide will walk you through the steps to get things working again.
Why Does This Happen?
Trend Micro ID Protection keeps you safe online by blocking trackers and ads on the websites you visit. However, some websites depend on these elements to display content or function correctly. When they're blocked, parts of the site — or the entire page — may not load as expected.
How to Fix a Broken Website
- Open the website that isn't loading correctly.
- Look for the Trend Micro ID Protection icon in your browser's toolbar (usually near the address bar).
- Click the icon, then select Site Summary from the menu.
- Check if the website is marked as Safe.
- Click Fix broken site.
- Click Fix it to stop blocking trackers and ads on that specific website.
- Refresh the page. The website should now load properly. ✅
🔔 Important: Clicking "Fix it" disables tracker and ad blocking only for that specific website. Your protection on all other websites remains active.
Still Having Trouble?
- Clear your browser cache and cookies, then revisit the website.
- Try a different browser to check if the issue is browser-specific.
- Temporarily disable the Trend Micro ID Protection extension to confirm it's the cause.
See: How to Turn Off Trend Micro ID Protection Browser Extension. - Restart your browser after making changes.