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Default Collection

Trend Micro AI App Guard automatically collects and transmits the following data, some of which may be considered personal data in certain jurisdictions after installing/enabling the product. It is necessary to collect this data to provide the security functions on this product. Therefore, you cannot disable these features. If you do not want Trend Micro to access this data, you should uninstall and stop using the product.

To see where this data is processed, refer to our list of data centers and authorized data subprocessors and their locations.

Installation

DESCRIPTION

The data is used for troubleshooting when there is an installation error and to properly identify your computer and network environment in order to provide better support.
DATA COLLECTED
  • Product debug logs
  • IP address
  • MAC address
  • Gateway BSSID
  • Gateway MAC address
  • Computer name
FEATURE LOCATION

This feature cannot be disabled.

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Error Log Auto Feedback

DESCRIPTION

Trend Micro uses this data to troubleshoot any issues encountered while using the product.
DATA COLLECTED
  • Product debug logs and dumps
  • System information
  • Windows system event logs
  • IP address
FEATURE LOCATION

This feature cannot be disabled.

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User Behavior and Smart Protection Network

DESCRIPTION

We process this data to improve the usability of our products.
DATA COLLECTED

Share threat information with Trend Micro controls the data for Active Monitor, and includes:

  • Language, user interactions with product UI, product settings
  • All malware detection records
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the program from your device.

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Active Monitoring

DESCRIPTION

The data collected is used to enhance detection rate and reduce false alarms.
DATA COLLECTED
  • Registry key, registry value, registry data type, URL
  • File name, file path, file type, file properties, file attributes, file description, signature, SHA
  • IP address, OS name, OS version, original URL, GUID
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the program from your device.

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Malware Detection Record

DESCRIPTION

Data is collected to build a knowledge base to enhance detection rate and reduce false alarms.
DATA COLLECTED
  • Installed applications, Firefox, Chrome, and Internet Explorer extension names and versions, process names that run automatically on boot-up, Mac address.
  • File name, file path, file property, file attributes, file description, file index, file signature, file type, SHA1, MD5, PE file header information, IP address, OS name, OS version, original URL, GUID
FEATURE LOCATION

This feature cannot be disabled. If you do not want this data to be collected, please uninstall the program from your device.

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