When installing Trend Micro Security from My Account on an ARM-based device, you may encounter the error message: “Installation Incomplete: Error Code #1603, 3003, 0x00000000.”
💡 Why This Happens
The error occurs when the device doesn't have the latest Microsoft Visual C++ Redistributable for ARM64. This is a crucial component that Trend Micro requires to install properly.
💻 How to Check if You're Using an ARM Processor
Before you start, you’ll need to confirm if your device uses an ARM processor:
- Press the Windows + R keys to open the Run dialog box.
- Type msinfo32 and press Enter.
- In the System Information window, look for System Type:
- If it says ARM64-based PC, your device is running on an ARM processor.
- If it says x64-based PC, your device is using a standard Intel/AMD processor.
If your device is ARM-based, follow the steps below to resolve the issue.
🔧 What to Do: Step-by-Step Fix
- Uninstall the Outdated Visual C++ Redistributable:
- In the search bar of your device, type Control Panel and select it to open.
- Go to Programs, then Programs and Features.
- Find and uninstall the Microsoft Visual C++ Redistributable (ARM64) version.
- Download the Latest Version:
- Download the latest supported version of the Microsoft Visual C++ Redistributable for ARM64 from the official Microsoft website. Download here
- Double-click the downloaded file to begin the installation.
- Restart Your Device:
- After the installation is complete, restart your computer to ensure the changes take effect.
- Reinstall Trend Micro Security:
- Go back to your Trend Micro My Account page.
- Go to the Download tab, then download and run the Trend Micro Security installer again to complete the installation.
⚠️ Still Having Trouble?
If the issue persists after following the steps above, our support team is ready to assist you. Contact Trend Micro Support.