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If you receive a subscription expired message when trying to activate the Trend Micro extension in Google Chrome, follow the steps below to resolve the issue.

Why did this happen?

  • The license you are using is not currently protecting any other products or devices.
  • The device you are using cannot be registered as the first or primary device on a Trend Micro Maximum Security or Security Suite license.

How do I fix it?

To resolve this issue, follow the steps below:

STEP 1: Register Your Subscription to Another Device

  • On a Mobile Device:
    1. Download and install Trend Micro Mobile Security:
      1. For Android Phone/Tablet
      2. or iPhone/iPad
    2. Once installed, open the app and follow the on-screen instructions to activate your subscription.
  • On a Desktop/Laptop:
    1. Download and install Trend Micro Security:
      1. For Windows
      2. For Mac
    2. Once installed, open the program and follow the on-screen instructions to activate your subscription.

STEP 2: Activate Trend Micro Security for Google Chrome or Chromebook

  1. Log in again with your Trend Micro Account:
    1. Open Trend Micro Security by clicking Trend Micro icon on the top right side on your browser. If you can't see it, click the Extension icon chrome extension to find it.
    2. Sign-in using your Trend Micro account.
  2. Verify the Activation:
    • Once activated, open the Trend Micro Security extension, then check if it's activated and already protecting your browser.
Keywords: unable to activate on chromebook, unable to activate on google chrome
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