If You See 'Check your Time Settings' Error when Installing Trend Micro VPN

If you're trying to install the Trend Micro VPN and see the error message: “Unable to Continue, Check your System Time Settings and Try Again”, don’t worry! This guide will help you fix it easily.

Why Am I Seeing This Error?

• The app found that your device's time settings are incorrect.
• Your internet provider may be using a security certificate that Android doesn't recognize, causing issues with apps and websites.

What to Do Next

First, make sure your device is connected to the Internet. Then, follow these steps:

1. Set the Correct Date and Time

   Make sure your device's time is correct. Here’s how:

   • For Windows
     1. Open the Settings app.
     2. Go to Date & Time settings.
     3. Enter the correct values or set it to Automatic.
     4. Return to the Trend Micro app and try signing in again.
   • For Mac
     1. Click the Apple menu.
     2. Select System Settings (or System Preferences on older versions).
     3. Click General, then Date & Time.
     4. Turn on Set date and time automatically or update it manually.
     5. Return to the Trend Micro app and try to activate again.
   • For Android Phone or Tablet
     1. Open the Settings app.
     2. Tap System, then Date and Time.
     3. Enable Set Automatically or adjust the time manually.
     4. Return to the Trend Micro app and try signing in again.
   • For iPhone or iPad
     1. Open the Settings app.
     2. Tap General, then Date and Time.
     3. Turn on Set Automatically or adjust the time manually.
     4. Return to the Trend Micro app and try signing in again.
2. Check for an Untrusted Certificate

   Follow these steps to see if your network is causing issues:

   1. Open a web browser on your device.
   2. Visit: https://profile.geovpn.trendmicro.com/
   3. Check the message displayed on the page:
   • If you see “OK”, your network is fine.
   • If the issue persists, consider reinstalling Trend Micro VPN.
3. Reinstall Trend Micro VPN

   If the problem continues, try reinstalling the Trend Micro VPN app. Here’s how:

   • For Windows
     1. Click the Start button, then go to Settings > Apps.
     2. Select Trend Micro VPN from the list and click Uninstall.
     3. To reinstall, click the link below:
        Download Trend Micro VPN on Windows
     4. Click Get, then Open when prompted by the Microsoft Store.
     5. Click Get again, then Install.
     6. Once installed, open the app and follow the on-screen instructions.
   • For Mac
     1. Click Go > Applications.
     2. Select Trend Micro VPN and drag it to the trash.
     3. To reinstall, click the link below:
        Download Trend Micro VPN on Mac
     4. Click Open App Store.
     5. Click Get, then Install.
     6. Once installed, open the app and follow the on-screen instructions.
   • For Android Phone or Tablet
     1. To uninstall, tap and hold the app on your home screen.
     2. Drag it to the Uninstall section.
     3. Tap OK when the pop-up appears.
     4. To reinstall, use this link below:
        Install Trend Micro VPN on Android
     5. Use this password to download: trendmicro.
     6. After downloading, open the file.
     7. Tap Install.
     8. Tap Accept to agree to permissions.
     9. Once installed, tap Open.
     10. Follow the on-screen instructions to complete the setup.
   • For iPhone or iPad
     1. To uninstall, touch and hold the app until it jiggles.
     2. Tap the X.
     3. Press the Home button.
     4. To reinstall, use the link below:
        Get Trend Micro VPN on iOS
     5. Tap Open when prompted by the App Store.
     6. Tap Get, then Install.
     7. Once installed, tap Open.
     8. Follow the on-screen instructions to complete the setup.