While you are activating the Trend Micro app or program you recently installed or purchased, you encounter this error message:
"Oops. Something went wrong. This activation code has been activated with another user account."
Why Did This Happen?
- You are trying to use a subscription that is already active.
- If you just renewed your subscription, it updates automatically. You don’t need to activate it again.
What Should I Do Next?
You don't need to reactivate your subscription; simply log in to your Trend Micro Account to manage it.
If You Forgot the Email Address
If you can’t remember the email address you used, follow these steps:
- Go to the Trend Micro account email recovery page here: https://account.trendmicro.com/forgotemail.
- Enter your activation code and select Check Now.
- Your email address will be displayed on the screen.
- Use the email address to log in.