Encountered this pop-up from Trend Micro? Don't worry! This article will help you fix it!
Why did this happen?
A program or application is trying to access your AI Apps files and services, which are protected by Trend Micro AI App Protection.
What should I do next?
- The program has already been blocked, so no further action is needed. However, if you're not familiar with the program, simply click OK to close the pop-up.
- Otherwise, click Trust this Program, and Trend Micro will automatically add it to the Trusted Program List.
When should I trust the program to open protected files?
- If you remember downloading, installing, and using the program before.
- If the program was downloaded from a reputable and trusted website.
- If it is personally developed software or intended for internal organizational use
What if a trusted program tries to change or encrypt my files?
Even programs with familiar names, like winword.exe (for Microsoft Word), should be blocked. Malware or encrypting ransomware can disguise itself using these names. Trend Micro will recognize it as suspicious and warn you with this pop-up.
Submit a File Reclassification Request
Contact our Support Team to report a misrated program to Trend Micro.