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This article addresses issues related to restoring purchases for Antivirus One when bundled with Cleaner One Pro, providing solutions and additional support.

Why Does This Happen?

This issue occurs due to separate keychain access settings for bundled products like Antivirus One and Cleaner One Pro.

What to Do If You Encounter This Issue?

Ensure both applications are updated to the following versions:

  • Antivirus One: Version 3.10.5 and above
  • Cleaner One Pro: Version 6.5.11 and above

If you continue experiencing issues after updating, remove Antivirus One ID from Keychain Access on your Mac:

  1. Open Finder.
  2. Go to Applications.
  3. Open Utilities.
  4. Launch Keychain Access.
  5. Find Antivirus One ID: com.trendmicro.DrSafety and check if the account is S2SIAPValidateUUID.
  6. Delete the entry and confirm deletion.
  7. Restart Antivirus One.
  8. Open Antivirus One ap, then click Restore Purchase.

Still Having Issues?

If the problem persists, contact support through the Cleaner One Pro/Antivirus One App feedback:

  1. Open Antivirus One / Cleaner One Pro.
  2. Click on Help for Antivirus One or the Technical Support icon for Cleaner One Pro.
  3. Enter your email address in the designated field.
  4. Ensure the option to send anonymous diagnostic data is checked.
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