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If your Trend Micro VPN still shows an old activation code even after starting a new subscription, follow these steps to resolve it:

Why is my old activation code still showing?

Your device might still be using data linked to the old activation code.

How can I update my activation code?

If signing out and back in didn't help, here's what to do next:

  1. Perform a clean reinstall of the Trend Micro VPN:
    • Close the VPN app from your taskbar or system tray.
    • Go to Applications, drag the Trend Micro VPN icon to the trash.
  2. Clear old data:
    • Open Finder, press COMMAND + SHIFT + G.
    • Type ~/Library/ and press RETURN.
    • Navigate to ~/Library/Containers.
    • Remove the folder named either com.trendmicro.wifiprotection or Trend Micro VPN.
    • Empty the trash to delete the old VPN files permanently.
  3. Restart your device.
  4. Reinstall the VPN app: Download it from the App Store and sign into your Trend Micro account.
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