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Getting an "Unable to Continue" message with error code #2004 on Trend Micro VPN? Don't worry — this usually means your device's date, time, or time zone is out of sync, which prevents the VPN from connecting securely. Fixing your time settings should get you back online quickly.

Fix the Error on Android

  1. Open the Settings app on your Android device.
  2. Tap General Management > Date and Time.
    🔔 Note: The exact menu path may vary by device brand (e.g., Samsung, Google Pixel, Xiaomi).
  3. Toggle Automatic Date and Time off, then toggle it back on.
    • If the time was already set to automatic, toggle it off, wait a few seconds, then toggle it back on to force a refresh.
  4. If your time zone looks wrong, also toggle Automatic Time Zone off and back on.
  5. Go back to the Trend Micro VPN app and tap Try Again.

Fix the Error on iOS (iPhone / iPad)

  1. Open the Settings app on your iPhone or iPad.
  2. Tap General > Date & Time.
  3. Toggle Set Automatically off, then toggle it back on.
  4. Go back to the Trend Micro VPN app and tap Try Again.

Troubleshooting

If the error persists after correcting your time settings:

  • Restart your device and reopen Trend Micro VPN.
  • Check your internet connection — try switching between Wi-Fi and mobile data.
  • Update the app — make sure you're running the latest version of Trend Micro VPN from the App Store or Google Play.
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