Having trouble connecting to Trend Micro VPN on your iPhone or iPad? Clearing the VPN configuration and reinstalling it is a quick fix that often solves it. Follow the steps below.
What You Need
- An iPhone or iPad with Trend Micro VPN installed
- Your Trend Micro account sign-in (in case you need to sign back in after reinstalling)
How do I clear the VPN configuration on iOS?
- Open Settings on your iOS device.
- Tap General.
- Tap VPN & Device Management (or VPN on older iOS versions).
- Tap Trend Micro VPN.
- Tap Delete VPN.
🔔 Important Note: Deleting the profile only removes the VPN configuration from iOS — your Trend Micro VPN app and subscription stay intact.
How do I reinstall the VPN configuration on iOS?
- Open the Trend Micro VPN app.
- Tap the Settings icon inside the app.
- Tap Re-install VPN Profile.
- When iOS prompts you, tap Allow and enter your device passcode to install the profile.
Once installed, tap Connect on the app's main screen. If it shows Connected, you're all set!
Troubleshooting
- The Re-install VPN Profile option is missing. Make sure your Trend Micro VPN app is up to date in the App Store.
- iOS won't let me install the profile. Restart your device and try again — iOS sometimes blocks profile installs after multiple attempts.
- VPN still won't connect after reinstalling. Toggle Airplane Mode on and off, or switch between Wi-Fi and cellular to refresh your network.