Continuous Station Pairing issue in Home Network Security App

Learn how to stop the continuous Station Pairing message in your Trend Micro Home Network Security app, even after successfully pairing the app with the Station.

How did this happen?

• You do not have a stable internet connection.
• Your mobile device with the Trend Micro Home Network Security app is not connected to the same WiFi network as your Station.
• You do not have the latest version of the Trend Micro Home Network Security app.

How do I fix this?

1. Connect Trend Micro Home Network Security app with the Station
   
   
   1. Make sure you have a stable internet connection.
   2. Connect your mobile device to the same WiFi network as your Station.
   3. Try pairing the Trend Micro Home Network Security app with the Station again.


2. Update the Trend Micro Home Network Security app to the latest version
   On iPhone/iPad

   1. Open the App Store on your iPhone or iPad.
   2. Search for Trend Micro Home Network Security.
   3. Tap the Update button beside Trend Micro Home Network Security.

   
   

   NOTE: If instead you see the Open button, it means it is already running in the latest version.

   On Android Phone/Tablet

   1. Open the Play Store app.
   2. Tap your Google profile icon, then tap Manage apps & device.
   3. Tap the Manage tab, then look for Trend Micro Home Network Security.
   4. Tap Trend Micro Home Network Security, then tap Update.

   How to Auto-update the Trend Micro Home Network Security

   1. On your device, open Google Play Store app.
   2. Tap the Menu icon on the upper left, then tap my apps&games.
   3. From the list, look for Trend Micro Home Network Security, then tap it.
   4. Tap More located on the upper right of the screen.
   5. Tap Enable auto-update.

See also

• How to install Trend Micro Home Network Security
• How to set up your Home Network Security Station
• How to pair Home Network Security app with the Station