Unable to Continue error in Trend Micro VPN for Android

You see this error message when you are trying to change the server on the Trend Micro VPN app for Android mobile phone or tablet:

"Unable to Continue"

Why did this happen?

• Your device is not connected to the Internet or has network problems
• Your subscription is not yet activated
• The device's date and time is incorrect
• You are using a different Google Play Store account
• Your network is limited to the amount of data used by your device
• You have a conflicing app in your device
• There's an expired certifcate in your app

What should I do next?

Make sure your device is connected to the Internet. If you are able to browse online and are still seeing the error message:

Update the Trend Micro VPN app

1. Open Google Play Store app.
2. Tap your Profile in the upper-right corner.
3. Choose Manage apps & device, then tap on the Manage tab.
4. Tap Trend Micro VPN from the list.
5. Tap Update, then open the Trend Micro VPN app.
   If it does not work, proceed to the next step.

Check for conflicting apps

1. Open Google Play Store.
2. Tap your Profile in the upper-right corner.
3. Choose Manage apps & device, then tap on the Manage tab.
4. Look for another VPN app, then uninstall it.
   If it does not work, proceed to the next step.

Set the correct date and time

1. On your device, open the Settings app.
2. Look for the Date and Time settings.
3. Input the correct date and time values or set it to Automatic.
4. Go back to your Trend Micro VPN app.
   If it does not work, proceed to the next step.

Check internet connection

1. Open your Google app.
2. Search Speedtest, then tap on Run Speed Test.
3. Your internet connection must be smooth or very fast.
4. Go back to your Trend Micro VPN app.
   If it does not work, proceed to the next step.

Clear app data

1. On your device, open the Settings app.
2. Tap on Apps, then choose Manage apps.
3. Select Trend Micro VPN app from the list.
4. Tap Storage, then tap on Clear all data.
5. Go back to your Trend Micro VPN app.
   If it does not work, proceed to the next step.

Reinstall the app

Uninstall Trend Micro VPN

1. Tap and hold the app located on the home screen.
2. Drag it to the Uninstall section that appears on the screen.
3. Tap OK when the pop-up window appears.

Install Trend Micro VPN

1. Using your Android phone or tablet, tap the button below:

   

2. Tap Install.
3. Tap Accept to agree to the app permissions.
4. Once installed, tap Open.
5. Follow the on-screen steps to complete the installation.

Still having issues?

Contact Trend Micro Support for assistance.