Why did this happen?
The app can't find your location because permission to access it was denied. This might have happened when the app asked if it could know your location, or if your phone settings were adjusted to block location access.
What should I do next?
- Open Settings on your Android device.
- Go to Apps or Applications.
- Find Trend Micro VPN on the list.
- Look for Permissions or App permissions.
- Tap on Location.
- Choose Allow all the time or a similar option.
- Confirm the change and exit settings.
- Open Trend Micro VPN on your device.
If these steps don't solve the issue, consider uninstalling and reinstalling the Trend Micro VPN app. During the setup process, ensure that you allow location access all the time to enable seamless operation.
