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Encountering the 'Unable to Continue. Please contact Support (Error Code:300' error on your Trend Micro Home Network Security app? This may be due to an unstable internet connection. To resolve it, try restarting the app by following these steps:

  1. Wait for the light in front of the Station to turn green.
  2. Restart your Trend Micro Home Network Security App.
  3. Enter your pairing code.
  4. Tap Next.

If the issue persists, try using different mobile devices to install the app.

  1. Wait for the light in front of the Station to turn green.
  2. Install Trend Micro Home Network Security Mobile App.
  3. Enter your pairing code.
  4. Tap Next.

If the problem continues, contact Trend Micro Support for further assistance.

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