This guide helps you activate your Trend Micro subscription based on your situation.
Choose Your Scenario
- Purchased from a retail store (box or receipt)
- Cannot find my activation code
- Need to change or replace my activation code
- Trend Micro already installed and needs activation
- Activating on a mobile device (Android or iOS)
- I want to renew my subscription
What You Need Before Activating
- 20-character Trend Micro activation code
- Trend Micro account
- Stable internet connection
Activate Using the Web Portal
- Go to Activation Portal and click Get Started.
- Sign in or create a Trend Micro Account.
- Enter your activation code and select Next.
- Retail users: complete Auto-Renew setup (NO CHARGE TODAY).
- After activation, go to My Account > Downloads.
Retail Purchase Note
Retail activations require adding a credit card to enable Auto-Renew. You will not be charged today and can cancel anytime.
If you do not have a credit card, contact Trend Micro Support.
I Need to Renew My Subscription
If your subscription is expired, you can renew it using your activation code. To do so:
Get Trend Micro ScamCheck
Trend Micro ScamCheck is a mobile app that protects you from scams, deepfakes, unwanted calls, and spam messages. It uses advanced features to keep you safe from online threats on both Android and iOS devices.
Scan the QR code to download the app and start protecting yourself today!
Troubleshooting
- Activation code not working: Check for typing errors.
- Unable to Contact Trend Micro: Verify date/time and network connection.
- Subscription expired: Refresh subscription from My Account.
- Asked to buy again: Confirm you are signed in with the correct account.