Getting 'Unable to Update Email Defender' Error

If you see the "Unable to Update Email Defender" error message on your device, follow these steps to resolve it.

Why This Error?

Trend Micro Email Defender cannot retrieve update information due to one of the following reasons:

• Insufficient storage space on your device
• Intermittent internet connection
• Corrupted application

What To Do Next

Depending on the specific error message you see, follow the appropriate steps below:

If you see "insufficient storage space"

This error means your device does not have enough storage to complete the update. Free up disk space to allow the Trend Micro Security app to update properly.

1. Delete unnecessary files or apps from your device.
2. Empty the recycle bin or trash.
3. Try the update again.

If you see "no longer connected to the internet"

This error means your device is not connected to the internet, preventing the update. Check your internet connection and try the update again.

1. Ensure your device is connected to a stable internet connection.
2. Restart your router if necessary.
3. Try the update again.

If you see "something went wrong"

This error means there is a corrupted update, and the Email Defender feature may not work properly. Reinstall the Trend Micro Security app to fix this issue.

1. Open the Start menu and go to Settings.
2. Select Apps.
3. Find and select Trend Micro Security.
4. Click Uninstall and follow the on-screen instructions.
5. Download the latest version of the Trend Micro Security app in this install guide:
   Download and Install Trend Micro
6. Open the downloaded file and follow the installation instructions.
7. Try the update again.