When you are setting up the Trend Micro program or app and need to create a Trend Micro account, a small window will open to guide you. You might see these error messages:
- Oops. Something went wrong.
- You entered your zip code incorrectly.
Why This Happens
Trend Micro uses Google reCAPTCHA to ensure that a real person is signing in, not a bot. Sometimes, recent changes to Google can cause issues with the account creation window in the app.
What to Do Next
If you see an error message, you can try creating your Trend Micro account using a different method. Follow these steps:
- Open your usual browser on your computer.
- Go to https://account.trendmicro.com/ and click on Create Account.
- Enter your email address and create a secure password. Then, hit Next.
- Provide your profile details and click Next to finish creating your account.
If You Still See the Error Message
If the error message appears again while signing in, try these steps:
- Try Signing Up Again: Wait for another 3-5 minutes and try again. If the issue continues, move to the next step.
- Use a Trusted Network: Sign in on a stable, trusted network like your home Wi-Fi instead of public Wi-Fi or mobile data. Google reCAPTCHA can be sensitive to network conditions. If you are using a VPN, turn it off temporarily.