When you encounter issues with the Trend Micro ScamCheck app, collecting logs can be very helpful. These logs give our support team detailed information about any problems and the threats the app has protected you against.
Steps to Collect Logs in Trend Micro ScamCheck
- Open the Trend Micro ScamCheck app on your device.
- Access the settings by tapping the gear icon you see on the upper right.
- Select About from the menu options.
- Choose Collect Logs to start the log collection process.
- Record the Support reference number that appears.
- Share this number with our Technical Support Representative when you contact them.