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🔍 Discover the added advantages of Trend Micro Premium Services and see how they can enhance your Trend Micro experience and protection. Explore your options here.
Renew Subscription
Update Credit Card Info
Manage Account
Cancel Subscription
Activation and Add a Device
Keep your devices protected with Trend Micro by easily renewing your subscription. Follow these steps whether you're using the website or the app to ensure uninterrupted protection.
Renewing your Trend Micro subscription through the website is a straightforward process. Here’s how you can do it:
Note: If auto-renewal is on, you will see a Cancel Subscription option.
You can also renew your Trend Micro subscription directly from the app. Follow these steps:
Auto Renewal is a convenient service that automatically extends your subscription for another year before it expires. Trend Micro subscriptions are set to Auto Renew when you purchase them through our online store.
Note: If you are subscribed to auto renewal, you will be charged up to 15 days before the expiry date.
Your subscription will renew automatically without any action required from you. Before it expires, you'll get an email detailing the amount and date of the charge. If you want to cancel, you can do so by clicking the links in the email. The charge will be made on the same credit card you used for the original purchase. After successful renewal, you'll receive a confirmation email. Your Trend Micro software will be automatically renewed, and you won't need a new activation code. Your license will be extended seamlessly, ensuring continuous protection without any additional steps from you.
When you purchase Trend Micro online, it's typically configured to automatically renew. This ensures continuous protection without interruption when your subscription nears expiration.
To verify if your Trend Micro subscription is set to auto renew, follow these steps:
Auto Renew ensures your devices have continued protection so you will not have to do it manually.
To check your Auto Renew Date for Trend Micro, follow these steps:
The Auto Renew Date typically falls a few days before the expiry date. You will receive an email notification detailing the amount to be charged and the expected billing date.
If you accidentally deleted the original copy of your Order Confirmation Email after purchasing Trend Micro products and services online, you can download a copy and check other information provided in the email.
If you have forgotten your password, click "Forgot your password?" below to retrieve it.
NOTE: This password is different from the Trend Micro account password and is typically provided in the order confirmation email when the subscription is first purchased.If you have forgotten your password, click "Forgot your password?" below to retrieve it.
NOTE: This password is different from the Trend Micro account password and is typically provided in the order confirmation email when the subscription is first purchased.If you bought your Trend Micro subscription from a retail store, go to that store again and ask a copy of your receipt.
If you need an invoice for a past purchase or have lost your order number and password, contact our Technical Support team for assistance.
If you've purchased Trend Micro products and services in Australia and New Zealand, it's time to get your cashback. Here's a step-by-step guide to make the process simple for you.
Before you start, make sure you've installed and activated your Trend Micro product on your computer or mobile device. Once that's done, head over to the appropriate cashback website based on your purchase:
Important Note: Read the Terms and Conditions:
BSB No. stands for Bank State Branch Number and is used by Australian banks to indicate the state and branch the account number came from. To find your BSB Number:
For New Zealand citizens, bank account numbers follow this pattern: AA BBBB CCCCCCC DDD. The first six digits (AA BBBB) denote the Bank ID, the next seven digits (CCCCCCC) represent the account number, and the remaining digits show the account suffix (usually 2 or 3 numbers).
If your account number is 12-3456-1234567-00:
Your cashback will be delivered via EFT (Electronic Funds Transfer) to the bank account you entered on the cashback form.
If you encounter any issues during the process, don't hesitate to start a live chat for assistance.
We understand how important it is to keep your payment information up to date. Currently, there is NO direct page to update your credit card and billing information details, so our system requires a few extra steps to do so. While we work on making this process more straightforward, here’s how you can update your credit card:
To change your credit card details, renew your Trend Micro subscription in advance:
Note: Renewing early won't make you lose any remaining subscription days. Your subscription will be extended by one or two years, based on your chosen renewal option.
If you don't want to renew early, Trend Micro will notify you when it's time to renew. Then, you can update your card details.
If you encounter any issues during the process, don't hesitate to contact Trend Micro Support for assistance.
Renewing your subscription before it expires is required to update your billing information. It ensures continuous protection and lets you easily update your billing information, like credit card details, billing address, and email address for renewal. Here's how::
Note: If you're in Australia or New Zealand and have auto-renewal enabled, you'll see Manage Subscription next to your serial number. Click it to configure your auto-renewal or renew your subscription manually.
Remember, renewing in advance ensures uninterrupted protection and gives you peace of mind.
Note: Renewing early won't make you lose any remaining subscription days. Your subscription will be extended by one or two years, based on your chosen renewal option.
If you encounter any issues during the process, don't hesitate to contact Trend Micro Support for assistance.
Follow these steps to check billing details from previous years of your subscription:
Getting locked out of your account can be incredibly frustrating. Here are some steps to resolve the issue:
If you've forgotten your Google account, you can recover it through Google's recovery page.
If you've forgotten your Apple account, you can recover it through Apple's recovery page.
If your registered email address is no longer accessible, contact our Technical Support for assistance in updating your account information.
You will receive an email notification confirming the deactivation of Two-Factor Authentication.
If you want to cancel the automatic renewal of your Trend Micro subscription, follow these steps below. By doing so, you can manage your subscription directly from your Trend Micro Account.
Note: Click Manage Subscription to cancel Auto-Renewal if you're in Australia or New Zealand.
NOTE: If you are using a trial subscription, there is no need to cancel it from your account page. You can allow the trial days to expire or contact support to terminate your trial subscription.
If you've made an online purchase and want to request a refund, follow these steps:
Kindly wait for the refund confirmation email that will be sent to your email address, and the refund will be processed within 5-7 business days.
You'll still get the service for the time you've already paid for. For monthly subscriptions, cancelling means it won't renew next month, but you'll keep the service until then. For annual subscriptions, cancelling means it won't renew next year, but you'll keep the service for the rest of the current year.
Need to register your Trend Micro products for robust digital protection? Your activation code (also known as the serial number) is key. Here’s where and how to find it:
Check your Order Confirmation Email (including the spam folder). If it's missing, contact Technical Support with your name and email address.
The 20-character alphanumeric activation code can be found inside the product box or on the receipt. If you can't locate it, email Technical Support with your proof of purchase, a scanned copy of the receipt, and the retail store name.
No activation code is required for purchases made through Microsoft Store, iTunes, Google Play Store, or the iOS App Store. The expiration date updates automatically post-purchase.
For Home Network Security, the Pairing Code doubles as your activation code. Find it in your Order Confirmation Email or printed on the Quick Start Guide or E-Pay Receipt.
Expanding your Trend Micro protection to cover more devices is a breeze. Whether you're adding a second laptop, securing a new phone, or sharing your subscription, we've got you covered.
Installing Trend Micro on an additional computer is straightforward:
If you're facing issues adding a third device or want to install Trend Micro on your parent's laptop, the steps above will guide you through.
To download Trend Micro to your new phone or another mobile device:
This process also applies if you've changed phones but kept your old number, or if you need to add Mobile Security to a new device.
Turn over your Trend Micro protection from an old device to a new computer, mobile phone or tablet using your Trend Micro Account.
If Trend Micro protection is for one device only, install directly the program when transferring it to a new or another device.
You can follow the guide for Fix 'Sign In to Transfer Protection' Error on Windows when encountered.
Note: Before deleting protection, check the device name to avoid accidentally removing the ones you use.
Changing the activation code(also known as serial number) to protect your device is simple. If the Trend Micro app is still installed, it’s easy to update the activation code.
Follow these steps to change the activation code on your Windows device:
Follow these steps to change the activation code on your Mac device:
Follow these steps to change the activation code on your Android device:
Follow these steps to change the activation code on your iPhone device:
WARNING: Before deleting protection, check the computer (Windows, Mac) or mobile device (Android, iPhone or iPad) name to prevent accidental removal on existing devices. Here's how you can remove protection of an old device:
The X button to remove a device may not be visible or clickable in certain situations. Here are some examples:
Ensuring digital safety is crucial, and confirming Trend Micro installation is key. Follow these simple steps for Windows, Mac, iPhone, or Android to quickly check if your device is protected.
System Tray:
Windows Search Browser:
Installed Programs:
Menu Bar:
Applications Folder:
Activity Monitor:
Home Screen:
Search for the App:
Device Settings:
App Drawer:
Device Settings:
Google Play Store:
Trend Micro aims to keep your devices safe. Contacting our technical support team will help us support you better.
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