We understand that you need help in installing a Trend Micro product on your Windows device. To do so, please follow the instructions below:

1. Check if your computer meets the minimum system requirements:
   • Supported Operating System: Windows 11, Windows 10, Windows 8.1, Windows 7
   • Storage: 1.3 GB free hard disk space
   • RAM: 1GB Memory
   • Processor: 1GHz Processor
2. Download the installer based on the serial number you are using:
   • If it starts with X, please click this link: https://tmurl.co/6c217-32
   • If it starts with P, please click this link: https://tmurl.co/e8086-16
   • If it starts with A, please click this link: https://tmurl.co/27fca-48
3. Double-click the downloaded file to run the installer. If the User Account Control window appears, click Yes.
4. Follow the instructions to complete the installation.
5. Fill out the account information to activate your protection.

Video Tutorial: http://youtube.com/watch?v=u4tufPQC6Oc

If you are unable to open the link above, please copy the entire link and paste it on the address bar of your Internet browser, then press ENTER on your keyboard.

We understand that you need help in installing a Trend Micro product on your MAC device. To do so, please follow the instructions below:

1. Check if your computer meets the minimum system requirements:
   • Supported macOS: Ventura, Monterey, Big Sur, Catalina, Mojave
   • Storage: 1.5 GB free hard disk space
   • RAM: 2GB Memory
   • Processor: 1GHz Processor
2. Download the installer based on the macOS version you are using:
   1. If you are using Ventura, Monterey, Big Sur, or Catalina, please click this link: https://tmurl.co/5abbf-5
   2. If you are using Catalina, please click this link: https://files.trendmicro.com/products/iTIS/11.5/build/GM/1058/EN/Trend%20Micro%20Antivirus-11.5.1058.dmg
   3. If you are using Mojave, please click this link: https://gr.trendmicro.com/GREntry/NonPayment?Target=Installers&OS=&SP=&PID=TiMac&FunID=FullInstall&VID=&Locale
3. Open the installer, and then click Install Trend Micro Antivirus.
4. Follow the instructions to complete the installation.
5. Fill out the account information to activate your protection.

If you are unable to open the link above, please copy the entire link and paste it on the address bar of your Internet browser, then press Enter on your keyboard.

We understand that you need help in installing a Trend Micro product on your iPhone or iPad. To do so, please follow the instructions below:

1. Open the App Store.
2. Search for Trend Micro Mobile Security. If this doesn't work, you may also click on this link: https://tmurl.co/55165-25.
3. Tap Get, then tap Install.
4. Launch the app. Tap Allow to enable notifications, then tap Accept and Continue.
5. Activate your subscription:
   • Using your existing Trend Micro subscription
     1. Tap Already Purchased?.
     2. Tap Sign into your Trend Micro Account.
     3. Sign in with your Trend Micro account.
   • Using your new activation key
     1. Go to the Activation Portal to activate your new activation key.
     2. When asked, create an account or sign in with your existing Trend Micro account.
     3. Go back to your Mobile Security app, then tap Already Purchased?
     4. Tap Sign into your Trend Micro Account.
     5. Sign in with your Trend Micro account.

If the solution above is not able to resolve your concern, please reply to this email and wait for the support team to contact you.

We understand that you need help in installing a Trend Micro product on your Android phone or tablet. To do so, please follow the instructions below:

1. On your device, open the Play Store app.
2. In the Search field, type Trend Micro Mobile Security, then tap the magnifying glass. If this doesn't work, you may also open it from this link: https://tmurl.co/c81e7-55.
3. Tap Install.
4. Wait for the installation to finish, then tap Open.
5. Read the Privacy and Personal Data Collection Disclosure, tap ‘I agree to share user usage data to help improve this app’, then tap Accept and Continue.
6. At the lower-right corner, tap Buy / Activate.
7. You can purchase a subscription or use your existing license:
   • Use an Activation Code
   • Sign In to Use Existing License

We understand that you need help in activating your Trend Micro product on Windows. To do so, follow the instructions below:

1. Open Trend Micro, then click Activate Now.
2. Provide a computer name, then click Next.
3. Type your email address, then click Next.
4. Fill out the Account Information window, then click Next.
5. Check if the information is correct, then click Next and then Finish.

If you are activating for the first time

1. Go to the Activation Portal.
2. Click the Get Started button.
3. Create a Trend Micro Account using your email address or phone number.
4. Provide a secure password, then click Next.
5. Type your First and Last Name to complete your profile, then click Next.
6. Enter your activation code, then put a check beside I have read and agree to the Trend Micro License Agreement. Click Next to proceed.
7. On your iPhone or iPad, open the Mobile Security app.
8. Select Settings, then sign in with the Trend Micro account you created.

If you have a new activation key

1. Go to the Activation Portal.
2. Below the Get Started button, click the Or sign in to your Trend Micro Account link.
3. Sign in with your email address or phone number, then click Next.
4. Type your secure password, then click Next.
5. Enter your activation code, then put a check beside I have read and agree to the Trend Micro License Agreement. Click Next to proceed.
6. On your iPhone or iPad, open the Mobile Security app.
7. Select Settings, then sign in with your Trend Micro account.

NOTE: If you are already signed in, sign out of the app, then sign in again to update your subscription.

If you are activating for the first time

1. Launch the Mobile Security app.
2. Tap ⋮ > Buy/Activate.
3. Choose from:
   • Use an activation code - to use the serial number/activation key from the receipt.
   • Sign In To Use Existing License - to use your remaining license.
   • I have a new activation key - Go to the Activation Portal.

If you have a new activation key

1. Go to the Activation Portal.
2. Below the Get Started button, click the "Or sign into your Trend Micro Account" link.
3. Sign in with your email address or phone number, then click Next.
4. Type your secure password, then click Next.
5. Enter your activation code, then put a check beside "I have read and agree to the Trend Micro License Agreement". Then click Next to proceed.
6. Tap ⋮ > Settings.
7. Under Account & Subscription, tap on Trend Micro Account, then sign in.