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You are having trouble streaming videos online on your mobile device after connecting Trend Micro Home Network Security to your wireless home network.

Why did this happen?

Your Station Network Mode configuration is not yet set up or is not the correct network mode.

What should I do next?

Change the Station Mode Configuration to Mode 3:

  1. Open the Home Network Security app on your device.
  2. Tap the Menu icon you see on the upper left, then tap Settings.

    Open Home Network Security to fix video streaming issues

    Open Home Network Security settings to fix video streaming issues

  3. Tap Station Configuration under STATION.

    Opening Home Network Security Station Configuration to fix video streaming issues

  4. Under STATION NETWORK SETTINGS, select Mode 3.

    Change Home Network Security Station Configuration to Mode 3

  5. Tap OK to update the station settings.

    Save Home Network Security Station Configuration to Mode 3

  6. Wait for five minutes, then test the connectivity status. Tap Test Status.

    Test status on Home Network Security to Mode 3

  7. Tap Test This Device.

    Test status on Home Network Security to Mode 3

    Make sure that your device and Home Network Security Station are connected to the same network.

Issue still happening?

You can send us a message or give us a chat by reaching out to our Support Team.

See also

Keywords: not playing,unable to stream,videos,watch video,video issues
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