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You've encountered the following error message while installing Trend Micro on your Windows computer:

"Installation Incomplete. Error code #0, 2023, 0x00000000"

Why Did This Happen?

The installer cannot remove old Trend Micro files or there may be potentially unwanted applications on your computer.

What Should I Do Next?

Follow these simple steps to fix the issue:

  1. Log onto your computer using an account with administrator privileges.
  2. Remove potentially unwanted applications.
  3. Download and install the Trend Micro Remnant File Remover Tool to delete old Trend Micro files.
  4. After restarting, run the installer again.
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