You see this error message when pairing your Trend Micro Home Network Security app to the Station:
Why did this happen?
You either entered a different pairing code or mistyped the pairing code.
How do I fix this?
- Find your pairing code depending on how you got our product:
- For pairing codes already activated, log in to your Trend Micro Account to look for your pairing code.
- For online purchases, look for your pairing code on the Order Confirmation Email.
- For retail purchases, look for your pairing code on the sticker found on the product box.
- Enter the correct pairing code.
- Tap Next.
Need assistance?
Get help through our Technical Support.