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You've encountered the following error message while installing Trend Micro on your Windows computer:

"Unable to extract the installation program."

Why Did This Happen?

  • Your computer has too many temporary files.
  • The installer file is corrupted.
  • You do not have administrative privileges to install the program.
  • The computer is infected with malware.

What Should I Do Next?

Do the following:

  1. Log onto your computer using an account with administrator privileges.
  2. Delete temporary files.
  3. Check for malware infection.
  4. Download a new installer here.
  5. Follow the prompts to proceed with the installation.
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