Views:

If your Trend Micro Quick Scan freezes or gets stuck at a certain percentage, this article will walk you through the steps to resolve it.

Why Did This Happen?

The plugUtilEnum.dll component hangs during BITS (Background Intelligent Transfer Service) jobs enumeration, causing the scan process to freeze at a fixed percentage.

How Do I Fix This?

Follow these steps to resolve the issue:

  1. Update Trend Micro Program
    1. Right-click the Trend Micro icon in the taskbar notification area, then select Check for Program Updates. If you cannot see it, click the Show hidden icons arrow ^ next to the notification area.
    2. The About Your Software window will appear and check for available updates.
    3. Click Close after seeing Components are up-to-date.
  2. Run a Hotfix
    1. Before running the hotfix file, you need to temporarily pause Trend Micro so it doesn't interfere with the fix. Follow this guide to pause Trend Micro:
    2. Download the hotfix here
    3. Locate the downloaded file and look for the file named "Ti_1790_win_en_plugUtilEnum7.7.1113_hfb0001.exe" to run the installer.
    4. Double-click the file to open it.
    5. Accept the License Agreement and click the "Next" button.
    6. Click the "Install" button to begin the repair.
    7. A window may pop up asking for your permission. Click Yes to allow it.
    8. If another warning window opens, click OK.
    9. Restart your computer to apply the changes.
    10. Once your computer restarts, run a Quick Scan again to confirm the issue is resolved.
Keywords: quick scan stuck, quick scan stops at 41, quick scan freezes, scan not completing, scan hangs, Trend Micro scan issue, plugUtilEnum.dll, BITS scan freeze, Trend Micro Security scan fix, scan stuck percentage, hotfix, scan not finishing, Trend Micro Windows scan problem
Add a comment