Getting Error SIT_000002 on Trend Micro Online Store Page

If you're encountering the error message SIT_000002 on the Trend Micro online store page, it can happen in the following scenarios:

• When setting up Auto Renewal on your Trend Micro account.
• When purchasing a Trend Micro product/subscription online.

Why did this happen?

This error occurs due to a problem on the online payment side.

How do I fix it?

To resolve this issue, follow these troubleshooting steps:

1. Clear your browser history and try again.

On Chrome:

1. Open Google Chrome.
2. Click on the three dots in the top right.
3. Choose History and then History again.
4. Click Clear browsing data.
5. Select the time range and what you want to delete.
6. Click Clear data.



On Microsoft Edge:

1. Open Microsoft Edge.
2. Click on the three dots in the top right corner.
3. Select History from the menu.
4. Click on Clear browsing data.
5. Choose the time range and what you want to delete.
6. Click Clear now.



On Mozilla Firefox:

1. Open Firefox.
2. Click the three horizontal lines in the top right corner.
3. Choose Library and then History.
4. Click Clear Recent History.
5. Select the time range and what you want to delete.
6. Click Clear Now.



On Safari:

1. Open Safari on your Mac.
2. Click on History in the top menu.
3. Choose Clear History...
4. Select the time range.
5. Click Clear History.
2. If the issue persists, try using another device (computer or mobile) to make the purchase.
3. Consider using a different credit card as the payment method.

If you still see the error message after following the above steps, contact our Trend Micro Support for further assistance.