Learn why you encounter "Unable to Continue Please Try Again. Get Help. Error Code: 300" in Home Network Security app and what steps you can take to resolve it.
Why Did This Happen?
This issue occurs because the Home Network Security app retrieves the user token from other Trend Micro products installed on your device. A conflict or app issue with the token retrieval can trigger this error.
What Should I Do Next?
- On your Android device, open Device Settings.
- Tap on Connections, then tap Wi-Fi.
- Tap the three dots on the upper right corner, then select Intelligent Wi-Fi.
- Toggle off the switch for Detect Suspicious Networks.
- After disabling the Detect Suspicious Networks setting, turn off the Wi-Fi connection and wait for at least 5 minutes before turning it back on.
- Open the Home Network Security app, pair the station, then sign in.
If you still see the pop-up message after following the above steps, contact our Trend Micro Support for further help.