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If your Trend Micro VPN app is stuck on the message 'Retrieving information from the Microsoft Store', follow these steps to resolve the issue:

Why is my VPN not starting?

This issue often arises due to internet connectivity problems, corrupted app files, or errors within the Microsoft Store itself.

What can I do to fix it?

  1. Restart the Trend Micro VPN app: Close the app completely.
  2. Reset the Microsoft Store cache:
    • Press the Windows key and R together to open the Run dialog.
    • Type wsreset.exe and click OK.
    • Wait for the Microsoft Store to reset and open automatically.
  3. Try opening Trend Micro VPN again: After the store resets, reopen the VPN app to check if the issue is resolved.
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