Can't retrieve your Trend Micro Program password on Windows? Follow these steps to check your email settings and fix common issues.
REMINDER: The Trend Micro Program Password is different from the Trend Micro Account Password.
- A Program Password is needed to access the settings of your Trend Micro program installed on your device. This password protects the settings and changes you make to enhance the program's protection.
- An Account Password is used to access your Trend Micro account at https://account.trendmicro.com. This password keeps your account information and subscriptions secure.
How to Retrieve Your Trend Micro Program Password
Check Your Email Address
Make sure the email address registered with your Trend Micro program is correct:
- Tap Retrieve your password by email.
- Check if the registered email matches your current email.
If you enter the wrong password too many times, a prompt will show the registered email address.
Check Your Spam or Trash Folder
The password email might be in your spam or trash folder. To find it:
- Look in your email's spam or trash folder.
- Find an email from Trend Micro sent around the time you requested the password.
Try Again Later
Sometimes network or email provider issues cause delays. If you don't see the email right away:
- Wait and try the retrieval process again later.
- Check your email periodically for the Trend Micro password email.