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You installed Trend Micro VPN, but an error message appears when you try to turn it on:

  • Unable to Continue #0
  • Missing Configurations. Needs permission before you can use this feature.

Why did this Happen?

The VPN isn't configured to allow Trend Micro to work.

What Should I Do Next?

Allow Trend Micro VPN in the VPN configuration:

  1. Click the Apple icon and select System Preferences.
  2. Click Network in the sidebar and select VPN.
  3. Find and allow Trend Micro VPN.
  4. If you don’t see Trend Micro VPN, click Add VPN Configuration.
  5. Enter your device password to make changes.
  6. Click Configuration and choose Trend Micro VPN and click Create.
  7. Allow Trend Micro VPN.
  8. Check if you can turn on the VPN.
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