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Seeing a blank screen when placing an order online to purchase Trend Micro products and services? Follow these steps to fix it.

Why am I seeing a blank screen when placing an order?

Your browser saves files like cache and cookies, which can accumulate over time and cause performance issues.

How do I clear cache and cookies on Google Chrome?

  1. Open Google Chrome.
  2. Click the menu button ⋮ > More Tools > Clear browsing data.
  3. Select the time range you want to clear.
  4. Check Cookies and other site data and Cached images and files, then click Clear data.

How do I clear cache and cookies on Mozilla Firefox?

  1. Open Mozilla Firefox.
  2. Click the menu button ☰, then select Settings.
  3. Select Privacy & Security, scroll to Cookies and Site Data, then click Clear Data.
  4. Check both Cookies and Site Data and Cached Web Content, then click Clear.
  5. Click Clear Now in the confirmation box.

How do I clear cache and cookies on Microsoft Edge?

  1. Open Microsoft Edge.
  2. Click the menu button … > Settings.
  3. Under Clear browsing data, click Choose what to clear.
  4. Check Cookies and saved website data and Cached data and files, then click Clear.

What if the issue persists?

Try using a private browser:

How do I use Incognito Mode on Google Chrome?

  1. Open Google Chrome.
  2. Click the menu button ⋮ > New incognito window.
  3. A new window will appear, showing You've gone Incognito.

How do I use Private Browsing on Mozilla Firefox?

  1. Open Mozilla Firefox.
  2. Click the menu button ☰ > New Private Window.
  3. A new window will appear, showing Private Browsing.

How do I use InPrivate Browsing on Microsoft Edge?

  1. Open Microsoft Edge.
  2. Click the menu button … > New InPrivate Window.
  3. A new window will appear, showing InPrivate Browsing.

How do I re-purchase the subscription?

  1. Once the shop page loads properly, try to re-purchase the subscription.
  2. Follow the steps on these articles to purchase or renew the subscription:
  3. Ensure all information is filled out correctly, with no extra spaces or blanks in the required fields.
  4. Once done, proceed to the next page and click Place Secure Order.
Keywords: blank screen, place order online, clear cache, clear cookies, Google Chrome, Mozilla Firefox, Microsoft Edge
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