You received a message from Trend Micro saying:
"Suspicious Software Blocked. For your protection, the program named below was prevented from performing an action that could pose a security risk."
Name:[appname].exe
From:[Software Name]
Why did this happen?
- The files detected are under Folder Shield protection.
- Protected folders under Folder Shield are misconfigured.
- A malicious file tried to access protected files under Folder Shield.
What should I do next?
Check Folder Shield Configuration
Pop-up warnings may often occur for large files and system files when they're protected by Folder Shield and accessed. It is advisable to only add important files such as confidential documents, personal information, and credentials to Folder Shield for Ransomware protection:
- Open Trend Micro and click on the Data tab.
- Click on Configure next to Folder Shield.
- Click OK on the introduction window to proceed.
- Under the list of Protected Folders, check for any System Files added, such as:
- (C:)\Windows\System32
- (C:)\Windows\SysWOW64
- Click the
beside the folders to stop the protection.
- Also, check for folders containing large file sizes and remove them from protection.
Remove Potentially Unwanted Applications (PUA)
Potentially Unwanted Applications (PUAs), classified as grayware, refer to applications installed on a mobile device or computer that may pose a high risk or have an adverse impact on user security and/or privacy. They may also consume computing resources. Even if installed with user consent, PUAs may be unwanted by the user. Often, PUAs do not explicitly or completely disclose their functions and purpose:
Still not sure what to do?
Don't hesitate to reach out to our Trend Micro Support and we're always ready to assist you on your concerns.
