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You set up Trend Micro Home Network Security, but your Smart TV isn't connected to the internet like the other devices.

Why Did This Happen?

The chosen network mode doesn't work with your Smart TV.

What Should I Do Next?

  1. Check if your router works with Home Network Security.
  2. Change Device Network Mode Settings to its Optimal Mode
    1. Open the Home Network Security app on your device.
    2. Tap the Menu icon you see on the upper left, then tap Settings.

      Home Network Security Menu

      Home Network Security Settings

    3. Tap Station Configuration under STATION.

      Open Home Network Security Station Configuration to its optimal network mode

    4. Tap Find the optimal mode.

      Tap Find the optimal mode in Home Network Security

    5. Tap Next, then Start. Wait for 3 to 5 minutes while it is searching for your device's optimal mode.

      Update Station Settings on Home Network Security to its Optimal Mode

    6. Click the Settings button, then select the suggested mode to use.

      Test status in Home Network Security if it is in Optimal Mode

See also

Keywords: home network security, no internet connection, smart tv, internet, wi-fi, optimal mode,
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