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Is your Trend Micro VPN not recognizing your active subscription on your Mac? Just follow these simple steps to sort it out.

Why is this happening?

This usually happens if old Trend Micro VPN app data is still on your Mac or if the app needs to refresh your account session.

How do I fix my Trend Micro VPN subscription problem?

I. Sign out and sign back in

  1. Open the Trend Micro VPN app on your Mac.
  2. Go to the app menu and click Sign Out.
  3. Close the app completely.
  4. Reopen Trend Micro VPN and sign back in using your Trend Micro account.

If your subscription is now recognized, you're all set. If not, continue with the steps below.

II. Reinstall Trend Micro VPN

Follow these steps to completely remove the app and install a fresh copy.

  1. Uninstall the app
    1. Click Go, then Applications.
    2. Find Trend Micro VPN and move it to the Trash.
  2. Install the app again
    1. On your Mac, click the link below:
      Download Trend Micro VPN on Mac
    2. Click Open App Store when prompted.
    3. Click Get, then click Install.
    4. Once installed, open the Trend Micro VPN app from your Applications folder or Launchpad.
    5. Follow the on-screen instructions to complete setup and sign in to your account.
Keywords: Trend Micro VPN, VPN not working, Mac VPN issue, VPN subscription error, Trend Micro Mac, VPN help
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